Case Study Should You Listen To The consumer 2

 Essay in Case Study If you decide to Listen To The consumer 2

Case Study:

__________________________________________________________________________________________ Should You Listen To the Customer?

Communication between two get-togethers is the biggest problem identified in this case. There exists Elizabeth and Natalia using one side and Henry on the other. The difference the following is that one area was able to obviously state his side. They all are artists and don't appreciate the disturbance with their artsy side. Natalia is component to this company because she was obviously a talented and respected dancer with them. Elizabeth, on the other hand, must earn the boards admiration by improving the imaginative talent and following the industry�s values. The girl failed to connect effectively just how customer intellect can help you can actually mission. The girl continues to refer to the company while " you” not including her as part of the team. Natalia likewise did not present the case with enough self-confidence to the table. Both Natalia and At the failed to present key points regarding the study. For example , the surveys can point out one of the most valuable items from their clients, what day's customers opt to go see the shows, etc .

Henry discontinued the hide from upcoming performances displaying that actually he is open to customer feedback. This can be another point that Elizabeth and Natalia may well have shown to the panel in regards to the research. Conducting a survey asking about children attending the shows could have solved this matter. Elizabeth and Natalia happen to be faced with two alternatives. Possibly they remain as is, like Henry would really like, or the table accepts the consumer survey At the is proposing.

Being a reader, we do not have adequate information on the particular surveys include. All we realize is how simplistic they are really. Henry simply cannot see how these surveys can benefit the organization. He was not given enough information to determine what these surveys will probably be...


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